How to Create a SMS Message Template

There are times when you want to send each guest the same message without having to recreate the message manually each time.  For example, a welcome message. This tutorial will show you how to create a SMS message template.

 

Step 1 – After logging into the GEMS via https://dashboard.keyprprod.com, select the “Guests” option in the Sidebar on the left side of the screen.

 

 

Step 2 – Select one of the BLUE chat icons.  A gray chat icon represents a missing phone number and will not be selectable.

 

 

Step 3 – Select the down-facing arrow in front of “Type your message…”

 

 

Step 4 – Select “+Create template message”.

 

 

Step 5 – Input a name for the template in the “Template name” section and then input the text you want guests to read in the “Template body” section.  Afterwards, select “Save”.

Note: You can include the following tags to automatically input guest information.

- Guest’s first and last name

- The guest’s room number

- The guest’s arrival date

- The guest’s departure date 

 

 

When finished, it will look similar to what’s depicted below.

 

 

This is what it would look like if you inserted the tag.

 

 

Now that the template has been created, you are now ready to send the templated message to a guest using the steps below.

 

Step 1 – From within the “Guests” section of GEMS, select the BLUE chat icon in front of the recipient you want to send the templated message to.  As indicated earlier, If the chat icon is gray then it means the recipient’s phone number is not associated with the reservation and therefore you will be unable to send an SMS message to him or her.

 

 

Step 2 – Select the down-facing arrow.

 

 

Step 3 – Select the name of the template you just created.

 

 

Once you’ve done that, the message will populate in the “Type your message…” section as depicted below.  Simply select “Send” to send the message to the recipient.