Maintenance and Cleaning
Proper upkeep of your tablet fleet is an important part of extending the longevity of your tablet investment. Ensuring your tablets are cared for properly will result in long-term cost savings and a better experience for your staff and guests.
Maintenance and Cleaning Best Practices
- Clean tablet(s) with a soft, slightly damp, lint free cloth (ex. microfiber).
- Avoid getting moisture into any tablet openings.
- Do NOT use household cleaners, window cleaners, aerosol sprays, solvents, ammonia, abrasives or any cleaners that contain hydrogen peroxide to clean tablet screens.
Docking and Storage
Ensuring that your tablets are properly stored and docked on their base or docking station, will result in tablets that are consistently charged, and therefore online and accessible to your staff and guests at all times.
Docking and Storage Best Practices
- The recommendation for tablet placement is to place on a large surface area to avoid tips or falls. This includes bedside tables, desks etc.
- Ensure tablets are securely placed in their cradles with the charge ports facing down. Most tablets will vibrate or emit a sound to confirm a proper connection.
- This process should be done after each room turn (typically by Housekeeping) to ensure the tablet is properly charged for the next incoming guest.
Gold pins above MUST be facing downwards and connect with the
corresponding pins in the cradle.
The 10 inch tablets that come with a speaker base should always be placed on any surface with the stand extended (see pictures below).
This takes any pressure off the charging cord which is slim and will break if handled too roughly.
Battery Life
Battery conservation, both from a charge and battery life-expectancy standpoint, will ensure your tablets are serving your guests for years to come.
Battery Life Best Practices
- Do not connect tablets to a WiFi network that uses a sign-in or “splash” page to connect to the network.
- Do not pair the tablet with more than one bluetooth speaker. If your tablets have a bluetooth speaker base and require a replacement, the old speaker must be “forgotten” as a device.
- Tablets are set to charge up to 60% only as part of the battery saver setting. This preserves the long-term battery life of your tablet. This can be deactivated within the tablet settings.
- Also part of the battery saver setting is the lightning bolt that usually displays within the battery life icon located at the top right of the screen. As a result, the battery charging symbol (lightning bolt) will not display between 20%-60% battery even if the battery is charging. Once it gets below 20% the icon will display. Again this can be deactivated in the tablet settings.
- The device will not officially turn on, even when docked, if the battery is at complete zero. The lightning bolt below will display and the tablet will boot up at 1% power.
General Troubleshooting Tips
- Ensure the tablet is turned on. Many times devices will get turned off by hotel guests so the first step is to ensure the tablet is turned on. Press and hold the power button until the device buzzes and boots up. The tablets WILL NOT automatically turn on when placed in the cradle if they have been powered down (there is a setting can enable this in ESPER)
- Ensure the charging cord is properly connected to the base.
- Make sure the tablet is docked the correct way up with the pins facing down toward the cradle. Many times guests or staff will replace the tablet upside down in the cradle which will deplete the power if not connected properly
Tablet Support
Do you need assistance troubleshooting tablets, are making a network change or need replacement? Follow the guide below.
Tablet Support Best Practices
- Network Changes: It is important to let INTELITY know prior to making any changes to your on-property network. Changes to your network may cause tablets to go offline.
- Troubleshooting: Contact our support team at support@intelity.com, and provide a detailed description of your issue.
- Quick tip: Involve your IT team when opening a case should the issue require a technical resource to assist.
- Replacement Tablets: Contact our support team at support@intelity.com, and specify your reason for needing replacements (ex. Damaged, stolen, need spares). Our support team will provide you with a form to detail your order.