The INTELITY platform unites mobile guest experience, in-room tech, and back-of-house tools into one fully-integrated platform, we connect your team — and your tech stack — to your guests, providing them with the modern, interactive stay they demand. The platform was created for hoteliers by hoteliers and is designed to simplify your team’s day-to-day operations by introducing efficiency and empowering staff to do what they do best: deliver your standard of guest service.
How does INTELITY enhance the guest experience?
From arrival to checkout, our guest experience platform includes the products and features your guests want. It’s a complete solution that elevates the guest experience by enabling the amenities and services your property offers to be accessible at your guest's fingertips. We offer a fully branded mobile app, in-room tablets and more, to ensure guests have instant access to all of your services and conveniences.
The platform offers many well-desired features such as;
- Mobile Check-In/Out
- Mobile Key
- Service Requests
- Digital Compendium
- Mobile Dining
- Messaging and Notifications
- Amenity and Service Booking
- Digital Retail
- Guest Folio
How does INTELITY improve hotel operations?
INTELITY alleviates common pain points with a comprehensive set of tools built to organize, automate, and track your day-to-day operational activities. Through features such as ticket management, streamlined room service, business intelligence and more, the platform is designed to help staff work smarter, not harder.
The INTELITY platform will assist with;
- Ticketing
- Digital Food and Beverage
- Guest Messaging
- Digital Store Fronts
- Concierge
- Content Management
- Guest Marketing
- Business Intelligence
- Guest Feedback
- Device Management
Where does INTELITY sit in your tech stack?
While integrations are not a required part of the INTELITY platform due to our Guest Experience Management system, or GEMS for short, INTELITY integrates with a number of different hospitality technology vendors. This includes Property Management Systems, Point of Sale, Ticketing, Lock Providers and Room Controls. While INTELITY's mobile app solutions and in-room tablets are guest facing, the actions taken by the guest through these vector's may integrate with many of your integral systems.
As is the case for most hotels, INTELITY will receive guest reservation data from your PMS in order to validate requests placed by in-house guests by confirming their status as a legitimate guest of your hotel. In addition, if you have opted for our Mobile Check-In feature, INTELITY will communicate with your PMS when a guest performs their check-in. If you are taking advantage of our Mobile Key solution, INTELITY will receive a key from your Lock Provider to provide to the guest after a successful check-in.
Should you offer mobile dining, room-service or other food and beverage, orders can be sent directly to your POS. Similarly, other guest requests such as housekeeping amenities, concierge callbacks, or transportation requests can be integrated directly with your ticketing system.
INTELITY provides a forward facing guest experience platform to your guests for check-in, requests, food and beverage orders and more. These guest-initiated actions are then communicated either to your various integrated systems or can be managed directly via GEMS.